Step-by-Step Guide

EASY STEPS

A convenient, fast and secure ticket booking process with XPass

Event type

Ticket format

Ticketed events with no seat assignment, e.g. standing tickets or general admission

1Step

Sign up / Sign in

  1. No account yet? Click "Sign Up" at the top right
  2. Already have an account? Enter your email and password, then click "SIGN IN"

Some events let you buy tickets without signing in. You can skip this step

2Step

Choose an event

  1. On the "All Events" page, click the "BUY TICKET" button for the event you are interested in

If the button says Coming Soon, sales have not opened yet

3Step

Read the event details

  1. Check the date, time and venue
  2. Read the event details, then scroll down to the "Select Tickets" section
4Step

Choose a ticket type

  1. Read the details and conditions of each ticket type, then click "GET TICKETS"

Tickets marked Sold Out or Coming Soon cannot be selected yet

5Step

Choose the number of tickets

  1. Click + / − to choose the number of tickets

The maximum per purchase is set by the organizer. Some events limit it to 1 ticket

6Step

Fill in the details and confirm

  1. Fill in any information the organizer asks for, e.g. whether you want a receipt / tax invoice
  2. Check the quantity and price, then click "CONFIRM PURCHASE"
7Step

Review your order

  1. Check that the event name, zone and number of tickets are correct before paying
8Step

Choose a payment method

  1. There are 3 options: Credit / Debit card, PromptPay QR or Internet / Mobile Banking
9Step

Pay within 15 minutes

  1. You have 15 minutes to pay. If time runs out, the tickets are released back to the system
  2. Have a discount code? Enter it in the Promo Code field and click APPLY
  3. Check the total, then click "PAY NOW". You will be taken to the 2C2P payment page
10.1StepFollow the selected method

Pay by credit / debit card

  1. Enter the card number, expiry date, CVV, name on the card and email
  2. Click "Continue payment", then enter the OTP sent by your bank

Follow only the method you chose · This page is provided by the payment provider 2C2P

10.2StepFollow the selected method

Pay with PromptPay QR

  1. Enter the payer's name and email, then click "Generate QR code"
  2. Scan the QR with your banking app, or click "Save QR" and open it from your banking app

Follow only the method you chose · This page is provided by the payment provider 2C2P

10.3StepFollow the selected method

Pay with Internet / Mobile Banking

  1. Choose your bank
  2. Enter the payer's details
  3. Click "Continue payment", then scan the QR or pay through the banking app you selected

Follow only the method you chose · This page is provided by the payment provider 2C2P

11Step

Payment successful

  1. You will be returned to XPass. Click "View My Tickets" to open your tickets

If you paid by QR or a banking app, this page may first show "Verifying payment". Do not pay again. The status will update shortly on its own

12Step

Open your tickets later

  1. On mobile, tap the ☰ button at the top right
  2. Choose "My Tickets"

On a computer, the "My Tickets" menu is in the top bar

13Step

Show your entry QR

  1. Show the QR code to staff to scan at the entrance

No need to print tickets · You can send a ticket to a friend with the Transfer to friend button

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Ready to get started?

Start Buying Tickets
Help Center

FAQ

Frequently asked questions about XPass We have the answers for you

The maximum number of tickets per order is set by the organizer. See each event's detail page for more information.
Each order has a 15-minute time limit, and payment must be completed within that time. Otherwise, the seats are automatically cancelled and released back into the system immediately.
You can pay through the following channels
  • Credit / Debit Card
  • Mobile Banking
  • QR PromptPay
Fees for purchasing through the system XPass are as follows
  1. Ticket issuing fee / Service fee
  2. Payment fee / Payment fee (depends on the payment channel the customer chooses)
    • Credit / Debit Card Fee 3%
    • Mobile Banking Fee 3% (minimum 5 baht)
    • QR PromptPay
      1 - 1,500.00 baht/transaction: fee 20 baht
      1,500.01 - 5,000.00 baht/transaction: fee 50 baht
      5,000.01 baht/transaction and above: fee 100 baht
  3. VAT 7% on the payment fee

The rates and conditions of each fee depend on the policy of the organizer of each event, and they may or may not be charged to customers.

  1. Show your QR code on the XPass website by going to Log in > My Tickets
  2. Show your QR code to the event staff to be scanned, and follow any additional instructions to enter the event. This may include wearing a wristband or showing a valid national ID card.
Tickets that have been paid for successfully cannot be changed to other seats or cancelled in any case, unless the event is cancelled by the organizer.
A tax invoice can be issued by selecting the option "Request tax invoice / receipt" and filling in the details after selecting your seats, before proceeding to the payment page.
Tax invoices cannot be issued retroactively. Please select the tax invoice option during the payment step.
  1. If an event is postponed or cancelled, the organizer will announce the refund policy and procedure by email, Facebook Page or other channels.
  2. For cancellations and refund requests in other cases, refunds follow the event's policy and conditions and the organizer's decision only. We recommend contacting the organizer directly. The organizer's decision is final.
Please contact our team via LINE Official Account @x-pass.me